Shipping/Fulfillment

Thank you for being a part of Project 1. Once we have processed your order we will send out a confirmation email for your reserved model number.

 

Once your watch is complete and ready to ship we will send an email request for final payment. If you have any questions during the production process please do not hesitate to ask. Each order comes with free shipping, tracking, and a signature required upon arrival. In person pick up and hand delivery is also available upon request.

International Warranty

Barrelhand guarantees the proper functioning of its Project One watch series for a period of 24 month from the date of purchase (the Guarantee Period). Barrelhand guarantee excludes normal wear-and-tear, loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Barrelhand will invalidate the guarantee. Upon expiration of the Guarantee Period, any services or repairs will be subject to a service charge.

Refund Policy

Reservation deposits help fund the production of your timepiece and are non-refundable. Manufacturing, assembly and testing of the first 10 pieces is scheduled to be completed September 2021. Once your piece is complete you will receive a confirmation email and request for the final deposit before shipping.

In the rare event you are not totally in love with your new Barrelhand piece, send an email to info@barrelhand.com

so we can discuss options if the following criteria is met:

1. The watch and strap is unworn, free of any marks
2. All manuals, warranty cards, packaging etc. is in the same condition as before shipping.
3. The piece you ordered is not bespoke (custom engravings, design, colorways. etc.)

4. Request is made within 14 days of delivery